Legal

Terms of Service

Effective Date: June 3, 2026
Last Updated: June 3, 2026

These Terms of Service (“Terms”) govern your use of the website at roarinsight.com (the “Site”), our mobile application needitBY™ (the “App”), and any related services provided by Roar Insight LLC (“Roar Insight,” “we,” “us,” or “our”). We refer to the Site, the App, and related services together as the “Services.”

By using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old to use the Services. By using them, you represent that you meet this requirement and have full legal capacity to enter into these Terms. The Services are not intended for users under 18 and we do not knowingly permit underage use.

2. Accounts and Verification

Some features require an account. You agree to:

Provide accurate, current, and complete information
Maintain one account per person
Keep your password secure and confidential
Notify us immediately of any unauthorized access or security incident
Be responsible for all activity on your account

Service Providers must have the necessary skills, licenses, and insurance to perform the services they offer. We may verify your identity, qualifications, or licenses, and false information is grounds for account termination.

3. What needitBY™ Is — and Isn’t

needitBY™ is a marketplace platform that connects people who need services (“Requesters”) with people who can provide them (“Providers”). Every request includes a hard deadline (the “needitBY™ deadline”) that Providers must commit to before applying.

needitBY™ is not a party to any transaction between Requesters and Providers. We do not employ Providers, do not guarantee the quality, safety, or completion of any service, and do not currently handle payments between users.

You acknowledge and agree that:

All listings, applications, and messages are user-generated
Any agreement between a Requester and a Provider is solely between them
Roar Insight is not responsible for the conduct, performance, or representations of any user
You use the Services at your own risk

4. User Conduct

You agree NOT to:

Post false, misleading, fraudulent, illegal, or abusive content
Harass, threaten, discriminate against, or harm other users
Impersonate any person or entity, or misrepresent your identity, qualifications, or affiliation
Use the Services for any illegal purpose (including drug trafficking, weapons sales, escort services, or fraud)
Circumvent the platform to avoid platform terms (e.g. arranging payments off-platform to evade platform protections)
Post spam, advertise unrelated services, scrape data, or use automated tools without our written permission
Reverse engineer, decompile, or interfere with the Services
Use the Services to violate any applicable law or regulation

We may remove content and suspend or terminate accounts at our discretion for any violation. Users can block other users in-App; blocking prevents the other party from contacting you, viewing your listings, or applying to your requests.

5. Service Requests, Applications, and Deadlines

When you post a request, you set a needitBY™ deadline by which the service must be completed. Providers must explicitly commit to meeting that deadline before they can apply. Both parties are responsible for honoring agreed-upon timelines and terms.

Requesters are responsible for accurately describing what they need, including budget, requirements, and location. Providers are responsible for honestly representing their skills, availability, and ability to complete the work by the deadline. Both parties communicate directly in-App once an application is submitted.

6. Content You Submit

You retain ownership of content you submit through the Services. By submitting content, you grant Roar Insight a non-exclusive, royalty-free, worldwide, transferable license to use, reproduce, display, modify, and distribute that content as necessary to operate the Services.

You represent that you have all rights necessary to grant this license and that your content does not infringe any third-party rights, defame any person, or violate any law.

7. Payments and Fees

The Services may currently be provided free of charge. We reserve the right to introduce fees, premium features, transaction fees, or paid subscriptions in the future with reasonable advance notice. If you choose to use any paid feature, additional terms specific to that feature will apply.

Payments between Requesters and Providers, if and when handled through the platform, will be governed by additional payment terms disclosed at the time. Currently, payment arrangements between users are made off-platform at their own discretion.

8. Intellectual Property

The Services, including all software, designs, text, graphics, logos, and the “needitBY™” and “Roar Insight” marks, are owned by Roar Insight LLC and protected by intellectual property laws. You may not copy, reproduce, distribute, scrape, or create derivative works from the Services without our prior written permission, except as necessary to use the Services for their intended purpose.

9. Third-Party Services

The Services rely on or link to third-party services (e.g. Firebase/Google Cloud, Mailjet, Apple Maps, the Apple App Store). We are not responsible for third-party services and their terms apply to your use of them.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS. WE DO NOT WARRANT THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PROVIDED BY OTHER USERS. ANY RELIANCE ON OTHER USERS’ SKILLS, LICENSES, OR REPRESENTATIONS IS AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROAR INSIGHT LLC AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST 12 MONTHS, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Roar Insight LLC and its affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable attorney’s fees) arising out of your use of the Services, your content, your conduct, your interactions with other users, or your violation of these Terms or any law.

13. Termination

We may suspend or terminate your access to the Services at any time, for any reason, with or without notice — including (but not limited to) violations of these Terms or our Acceptable Use policy. You may stop using the Services at any time and delete your account from within the App or by emailing us.

Upon termination, sections of these Terms that by their nature should survive (including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution) will continue to apply.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Erie County, New York, and you consent to the personal jurisdiction of those courts.

Before initiating a formal dispute, we encourage you to contact us at legal@roarinsight.com so we have an opportunity to resolve the matter directly.

15. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will notify you by email, in-App notification, or a prominent notice on the Site, and we will update the “Last Updated” date at the top. Continued use after changes constitutes acceptance of the revised Terms.

16. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Roar Insight regarding the Services.
Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.
No waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment: You may not assign these Terms without our consent; we may assign them freely.
Headings: Section headings are for convenience only and do not affect interpretation.

17. Contact

Questions about these Terms?

Legal inquiries: legal@roarinsight.com
General questions: contact@roarinsight.com