Legal

Privacy Policy

Effective Date: June 3, 2026
Last Updated: June 3, 2026

This Privacy Policy describes how Roar Insight LLC (“Roar Insight,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website at roarinsight.com (the “Site”), use our mobile application needitBY™ (the “App”), or otherwise interact with us. We refer to the Site, the App, and related services together as the “Services.”

By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

1. Scope

This policy applies to (a) all visitors to roarinsight.com, including those who submit our contact form or join our waitlist; and (b) all users of needitBY™, our iOS service marketplace app. Where practices differ between the Site and the App, we say so explicitly.

2. Information We Collect

2.1 Information you provide on the Site

  • Waitlist signups: email address you submit through the homepage form, plus the source/signup form ID for our records
  • Contact form submissions: name, email, message, and any selected category (e.g. “Data project,” “needitBY feedback,” “Partnership”)
  • Voluntary correspondence: any information you send us by email or other channels

2.2 Information you provide in the App

Account information: email address (required for sign-in), password (hashed, never stored in plaintext), username (publicly visible), full name, and ZIP code (required for location-based matching).

Profile information (optional): profile photo, about/bio, job title and company, education background.

Service Provider information (if you register as a provider): business name and description, service categories and skills, years of experience, pricing, license and insurance status, available days, provider type (individual or business).

Service Request information: request title and description, category, budget range and type, needitBY™ deadline, location for service, experience and licensing requirements, and any attached images.

Application information (when applying to a request): bid or quote amount, proposed start date, confidence level, application message.

Communications: in-app messages between users, conversation history and timestamps, message read status.

Saved preferences: saved listings, blocked-users list, notification preferences, location-sharing preferences.

2.3 Information we collect automatically

Device and usage data: device type/model, operating system version, app version, mobile network info, time zone, language, IP address, crash logs, screens viewed, taps, session duration, search queries, listings viewed.

Location (App only, with permission): precise GPS coordinates only when you grant permission and the app is actively in use. Location is never collected in the background. You can browse listings without granting location, with limited functionality.

Cookies and similar technologies (Site only): first-party cookies to maintain sessions and remember preferences. We do not currently use third-party advertising cookies.

3. How We Use Information

  • Provide and operate the Services: account creation and authentication, matching service requesters with providers, displaying maps, processing applications, facilitating messaging, sending transactional notifications
  • Improve the Services: analyze usage patterns, fix bugs, develop new features, optimize matching
  • Communicate with you: transactional emails (account confirmations, application alerts, deadline reminders), marketing emails to subscribers (you can unsubscribe anytime), customer support
  • Safety and security: detect and prevent fraud, spam, abuse; enforce our Terms of Service; investigate violations
  • Legal compliance: comply with applicable laws, respond to legal requests, enforce our rights

4. Location Data and the needitBY™ Deadline System

Location is central to how needitBY™ works: showing nearby opportunities on a map, matching providers to a service area, and validating addresses. Your exact GPS coordinates are never shared with other users. Other users see only your approximate area (ZIP-code level); exact service addresses are revealed only after both parties accept a job.

Every needitBY™ request includes a hard deadline by which the service must be completed. Deadlines are public on listings; time-remaining counters and urgency tiers (Emergency through No Hurry) help providers self-filter. Expired requests are automatically removed from active listings.

5. How We Share Information

We do not sell personal information. We share information only as follows:

5.1 With other users (App)

Publicly visible: username, profile photo, general location (ZIP/city/state), provider verification status, completed-jobs count, user ratings.

Visible when you post a request: title, description, category, budget range and type, deadline, general service location, requirements.

Shared with the requester when you apply: your provider profile, bid amount, application message, proposed timeline.

Private: in-app messages are visible only to conversation participants; email addresses, exact GPS coordinates, blocked-users lists, saved listings, and personal contact info are never shared.

5.2 With service providers

We rely on third-party services to operate. These providers are contractually limited to using your data only to provide services to us:

  • Firebase (Google LLC) — authentication, database (Firestore), cloud storage, cloud functions, analytics, crash reporting
  • Mailjet — email delivery for transactional and marketing emails (Site waitlist + App notifications)
  • Apple Maps / map services — geocoding, map rendering, distance calculations
  • Hosting provider — website hosting and server logs

5.3 For legal reasons or business transfers

If required by law, subpoena, court order, or to protect rights, safety, or property. If Roar Insight LLC is involved in a merger, acquisition, or asset sale, your information may be transferred — we will notify you of any such change in ownership or control of your personal information.

6. Cookies (Site)

roarinsight.com uses first-party cookies to remember session state and preferences. We do not currently use third-party advertising or tracking cookies. You can disable cookies via your browser; the Site will continue to function with limited personalization.

7. Data Retention

  • Active accounts: retained while your account is active
  • Inactive accounts: may be deleted after 24 months of inactivity
  • Waitlist signups: retained until you unsubscribe
  • Contact form submissions: retained for 24 months unless an ongoing matter requires longer
  • Deleted accounts: deleted or anonymized within 30 days, except where legal retention is required
  • Backups: backup copies may persist for up to 90 days after deletion

8. Data Security

We use industry-standard technical and organizational measures: TLS encryption in transit, encryption at rest, access controls, and regular security reviews. No system is perfectly secure; we cannot guarantee absolute security. If we ever experience a data breach affecting you, we will notify you in accordance with applicable law.

9. Your Privacy Rights

9.1 General rights (all users)

  • Access and update your profile information in the App or by contacting us
  • Manage location sharing, notification, and blocking preferences in App Settings
  • Request account deletion via Settings → Account → Delete Account, or by emailing privacy@roarinsight.com
  • Unsubscribe from marketing emails via the unsubscribe link in every message

9.2 California residents (CCPA/CPRA)

You have the right to know what personal information we collect, the right to delete, the right to correct, the right to limit use of sensitive personal information, and the right to non-discrimination for exercising your rights. We do not sell personal information. To exercise these rights, email privacy@roarinsight.com with subject “California Privacy Rights Request.” We respond within 45 days.

9.3 EU/UK/EEA residents (GDPR/UK GDPR)

You have the rights of access, rectification, erasure (“right to be forgotten”), restriction of processing, data portability, objection to processing (including direct marketing), and the right not to be subject to solely automated decisions with legal effects. You may withdraw consent at any time. You may lodge a complaint with your local supervisory authority.

Our legal bases for processing: contract performance (to provide the Services), legitimate interests (improvement, security, analytics), consent (location, marketing), and legal obligations.

For international data transfers (e.g. to Firebase/Google Cloud in the US), we rely on Standard Contractual Clauses and the EU-US Data Privacy Framework. To exercise your GDPR rights, email privacy@roarinsight.com with subject “GDPR Rights Request.” We respond within 30 days. Our Data Protection Officer can be reached at dpo@roarinsight.com.

9.4 Other US state laws

Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) residents have similar rights to access, correct, delete, and obtain copies of personal data, and to opt out of targeted advertising (we do not do this) and sale of personal data (we do not sell). Contact privacy@roarinsight.com to exercise these rights.

10. Children’s Privacy

The Services are not intended for users under 18, and we do not knowingly collect personal information from anyone under 18. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at privacy@roarinsight.com and we will delete it.

11. Third-Party Services and Links

The Services rely on or integrate with third-party services (Firebase, Mailjet, Apple Maps, our hosting provider, the Apple App Store). Each has its own privacy practices. We have data processing agreements where applicable. The Services may also link to external sites; we are not responsible for their privacy practices.

12. International Data Transfers

We operate from the United States. By using the Services, you understand that your information will be processed in the United States, which may have different data protection laws than your country. Where applicable, we use Standard Contractual Clauses and rely on certifications such as the EU-US Data Privacy Framework to safeguard cross-border transfers.

13. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via in-App notification, email to your registered address, and a prominent notice on this page, generally with 30 days’ advance notice when feasible. The “Last Updated” date at the top will reflect the most recent revision. Continued use of the Services after changes constitutes acceptance.

14. Contact Us

For privacy questions or to exercise your rights:

General privacy inquiries: privacy@roarinsight.com
Data Subject Rights requests: privacy@roarinsight.com (subject: “[State] Privacy Rights Request”)
Data Protection Officer (GDPR): dpo@roarinsight.com
Security concerns: security@roarinsight.com

Response times: general inquiries within 5 business days; CCPA requests within 45 days; GDPR requests within 30 days. Complex requests may require additional time, and we will notify you.

Supervisory authorities: EU/EEA residents may lodge complaints with their local data protection authority. California residents may contact the California Attorney General’s Privacy Enforcement Section.

By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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